Pricing
Frequently asked questions
How can I renew my subscription?
The app has a function where you can set how often you would like to renew your subscription. Each time you will receive a renewal notification.
How many e-shops do you gather data from?
We gather data from hundreds of e-shops. You can see the current number of e-shops, after logging in to the application, at the bottom, or in the “Stores” section, where you can also search for specific e-shops.
The e-shop I’m looking for is not in your system. What now?
There are really a lot of e-shops that sell alcohol, and each one has to go through manual approval for proper inclusion in the system. If we are missing an e-shop, please send it to us via the “Add e-shop” function and we will add it as soon we can.
How is it that the history goes back to 2012?
We started collecting data several years ago for our own use. We even managed to use a variety of archival sources to gather data on sales at auctions dating back to 2012. This data allows us to create a better overview of long-term developments in prices.
I got a notification, but the bottle is no longer in stock
Sometimes you get a notification, but the bottle is no longer in stock. That means that someone bought it after we sent you the email or the e-shop took it down and is not selling it anymore.
I get notifications too often. What can I do?
If you are getting notifications too often, you can reduce the number of bottles you’re tracking. In the future we plan to offer new settings where you can choose how often to receive notifications. You will be able to set it according to your needs.
How many previous purchases can be entered into the app?
It’s up to you. Feel free to put up purchases from several years ago if you like.
I have a really big collection, do I have to record it one bottle at a time?
Don’t worry, we’ve thought of that as well. We’re working on a way to bulk import your collection into our system in just a few minutes. We will email you as soon as we launch this feature.
What if the app can’t find the e-shop where I bought the bottle?
In the application we have a function for adding a new e-shop to the system and, once submitted, we will add the new e-shop as soon as possible so that you have full data available.
How often do you check e-shops?
We give each e-shop a coefficient based on the number of great offers and new bottles, which we use to decide which e-shops to check more frequently than others to find you the best offers as quickly as possible. Usually, we check most eshops multiple times per day.
Can I share my access?
Subscription sharing in the app is prohibited, as it contains sensitive data and we need to make sure only one user has access to the app. Breaking this rule may lead to a permanent ban. For more please see our Terms & Conditions.
How can I cancel my account?
You have two options, you can either cancel your account directly in the application, or you can let the subscription run out and your account will close automatically.
Can I prepay my subscription for a longer period?
Of course. We currently offer options per month or per year. If you would like to prepay more than one year, please write us a message.
Does anyone else see data about my collection?
Data in the My Collection is visible only to you. The data will never be shared with other users of the application or any other third parties. All data in the application is encrypted and we have applied strict security measures to protect the customer data.
What are my payment options?
We use the Stripe payment gateway, which offers payments using Master Card, Visa, American Express, and all commonly used payment cards.
Can I change my tariff?
Yes, you can upgrade or downgrade your tariff at any time. If you upgrade your tariff, the change will take place immediately and your first payment will be prorated with whatever was left from your original tariff. If you downgrade your tariff, or if you switch from annual to monthly payments, the change will take place after the end of the current billing period.
When you cancel your tariff, your account will close at the end of the current billing period.
What happens to my data if I don’t renew my account?
If you decide not to renew your tariff, we will keep you data store securely for a period of time, after which it will be deleted.
E-mails end up in spam
We do our best to ensure that emails are delivered correctly. If our emails still end up in spam, you can try the following:
- Try to move the email into inbox, or mark it “not spam” few times to learn you email client.
- Try to add app@spiritradar.com to your contact list.
- Try to add app@spiritradar.com to whitelist/safe sender list if possible.
Check our guide for more details.